THE IMPACT OF OLDER WORKERS' KNOWLEDGE-SEEKING FROM YOUNGER CO-WORKERS: A CASE STUDY OF ISLAMIC BANKING EMPLOYEES IN ACEH
DOI:
https://doi.org/10.29103/icofeb.v2i-.1070Keywords:
Knowledge Seeking, Older Workers, Younger Co-workers, Islamic BankingAbstract
The increasing age diversity in the workplace has garnered research interest regarding the transfer of knowledge between younger and older employees. Existing literature predominantly focuses on the transfer of knowledge from older to younger employees as a means of retaining knowledge. This study shifts the perspective to understand the impact of older employees seeking knowledge from younger colleagues on the working ability of older employees. Using a qualitative approach, this study explores the experiences and perceptions of senior employees in Islamic banking in Aceh. The selection of participants was based on predetermined requirements using purposive sampling techniques, so 10 qualified older workers were selected, consisting of five BSI workers and five BAS workers. Through interviews with senior employees, we found that seeking knowledge from younger colleagues can have both positive and negative impacts. The positive impact is reflected in the improvement of work abilities due to perceived learning. However, this knowledge-seeking can also lead to feelings of embarrassment, which negatively impacts workability. The study indicates that knowledge transfer from younger to older employees can positively contribute to the working ability of older employees, despite the challenge of embarrassment. These findings highlight the importance of fostering a supportive and positive intergenerational work environment to maximize the benefits of cross-age knowledge transfer in Islamic banking in Aceh.
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