Digital-Based Service In Higher Education: A Systematic Literatur Review
Keywords:
digital-based service, higher education, systematic literatur reviewAbstract
The industrial revolution 4.0 has required higher education institutions to follow changes by changing education services to digital-based ones. The aim of this article is to identify and summarize the various types of digital-based services that are taking place in higher education institutions. To answer the research questions, the research method used is a systematic literature review by selecting and reviewing of literature that meet the requirements and are relevant as literature sources for analyzing the types of digital-based services that exist in higher education institutions. Digital-based services can be defined as a service that is carried out using a full technical system, where users call on digital information, computing, communication and automation (ICCAT) technology systems which together can create the desired results. The research findings provide a comprehensive understanding and valuable information for stakeholders regarding the digital-based services that need to be available in a higher education institution.
References
Ardiansyah, D. (2022). Transformasi Digital Perguruan Tinggi Menggunakan Prinsip Smart Education. FAHMA, 20(1), 42-55.
Alenezi, M. (2023). Digital learning and digital institution in higher education. Education Sciences, 13(1), 88. https://doi.org/10.3390/educsci13010088 .
Becker, S. A., Cummins, M., Davis, A., Freeman, A., Hall, C. G., & Ananthanarayanan, V. (2017). NMC horizon report: 2017 higher education edition (pp. 1-60). The New Media Consortium.
Benavides, L. M. C., Tamayo Arias, J. A., Arango Serna, M. D., Branch Bedoya, J. W., & Burgos, D. (2020). Digital transformation in higher education institutions: A systematic literature review. Sensors, 20(11), 3291. https://doi.org/10.3390/s20113291 .
Covill, L., & Cook, J. (2019). Comparison of academic performance in traditional and flipped classrooms and students' attitudes of the flipped experience. Journal of Allied Health, 48(1), 1E-7E.
Day, L. J. (2018). A gross anatomy flipped classroom effects performance, retention, and higher‐level thinking in lower performing students. Anatomical sciences education, 11(6), 565-574. https://doi.org/10.1002/ase.1772 .
Dacholfany, M. I., Noor, T. R., Diana, E., & Prayoga, D. (2021). Identification of higher education administration applications efforts to improve digital-based academic services. Linguistics and Culture Review, 5(S2), 1402-1414. https://doi.org/10.21744/lingcure.v5nS2.1948.
Deprey, S. M. (2018). Outcomes of flipped classroom instruction in an entry-level physical therapy course. Journal of Physical Therapy Education, 32(3), 289-294.
Eaton, L. & Leek, D. (2021). Supporting Digital Service-Learning through Campus Collaboration. EDUCAUSE. https://er.educause.edu/articles/2021/4/supporting-digital-service-learning-through-campus-collaboration .
Elmoselhy, S. A. (2013). Hybrid lean–agile manufacturing system technical facet, in automotive sector. Journal of Manufacturing Systems, 32(4), 598-619. https://doi.org/10.1016/j.jmsy.2013.05.011 .
Fauzi, A., Badar, R., & Baharun, H. (2018). Analysis Study of Parental Choice of Education in the Millenial Era. Online Submission, 12(2), 311-330.
Ghavifekr, S., Afshari, M., Siraj, S., & Seger, K. (2013). ICT application for administration and management: A conceptual review. Procedia-Social and Behavioral Sciences, 103, 1344-1351. https://doi.org/10.1016/j.sbspro.2013.10.705 .
Huang, C. K., & Lin, C. Y. (2017). Flipping business education: Transformative use of team-based learning in human resource management classrooms. Journal of Educational Technology & Society, 20(1), 323-336.
Jaakkola, H., Aramo-Immonen, H., Henno, J., & Mäkelä, J. (2016, May). The digitalization push in universities. In 2016 39th International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO) (pp. 1025-1031). IEEE. https://doi.org/10.1109/MIPRO.2016.7522290 .
Manullang, S. O., Mardani, M., & Aslan, A. (2021). The Effectiveness of Al-Quran Memorization Methods for Millennials Santri During Covid-19 in Indonesia. Nazhruna: Jurnal Pendidikan Islam, 4(2), 195-207.
Mora, H. L., & Sánchez, P. P. (2020, June). Digital transformation in higher education institutions with business process management: Robotic process automation mediation model. In 2020 15th Iberian Conference on Information Systems and Technologies (CISTI) (pp. 1-6). IEEE. https://doi.org/10.23919/CISTI49556.2020.9140851 .
Murray, L., McCallum, C., & Petrosino, C. (2014). Flipping the classroom experience: A comparison of online learning to traditional lecture. Journal of Physical Therapy Education, 28(3), 35-41.
Ødegaard, N. B., Myrhaug, H. T., Dahl-Michelsen, T., & Røe, Y. (2021). Digital learning designs in physiotherapy education: a systematic review and meta-analysis. BMC medical education, 21, 1-18. https://doi.org/10.1186/s12909-020-02483-w .
Pakhomova, T. O., Komova, O. S., Belia, V. V., Yivzhenko, Y. V., & Demidko, E. V. (2021). Transformation of the pedagogical process in higher education during the quarantine. Linguistics and Culture Review, 5(S2), 215-230. https://doi.org/10.21744/lingcure.v5nS2.1341 .
Pakkala, D., & Spohrer, J. (2019). Digital service: technological agency in service systems. Proceedings of the 52nd Hawaii International Conference on System Sciences.
Pessôa, M. V. P., & Trabasso, L. G. (2017). The lean product design and development journey. Cham, Switzerland: Springer International Publishing.
Picciano, A. G. (2012). The evolution of big data and learning analytics in American higher education. Journal of asynchronous learning networks, 16(3), 9-20.
Putra, P., Liriwati, F. Y., Tahrim, T., Syafrudin, S., & Aslan, A. (2020). The students learning from home experience during covid-19 school closures policy in indonesia. Jurnal Iqra, 5(2).
Rustandi, D. (2020). Transformasi Pendidikan Tinggi dan Akselerasi Inovasi Perguruan Tinggi di Masa Pandemi. http://dikti.go.id/kabar-dikti/kabar/transformasi-pendidikan-tinggi-dan-akselerasi-inovasi-perguruan-tinggi-di-masa-pandemi/
Salminen, J. (2014, August). Digital Services–How Are They Different. In Proceedings of International Conference on Business, Information, and Cultural Creative Industry (ICBIC14), Taipei, Taiwan (pp. 6-8).
Downloads
Published
Issue
Section
License
Copyright (c) 2024 Rahmawati Rahmawati, Johar Permana, Diding Nurdin, Cepi Triatna, Sri Wahyuni
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors retain copyright and grant the proceeding right of first publication and this work is licensed under a Creative Commons Attribution-ShareAlike 4.0 that allows others to share the work with an acknowledgement of the works authorship and initial publication in this proceeding.
All articles in this proceeding may be disseminated by listing valid sources and the title of the article should not be omitted. The content of the article is liable to the author.
Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the proceeding's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this proceeding.
Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
In the dissemination of articles by the author must declare the Proceedings of Malikussaleh International Conference On Education Social Humanities And Innovation (Miceshi) as the first party to publish the article.
