Legal Protection for Consumers Against Standard Clauses in the Parking Area (Research Study at Suzuya Mall, Lhokseumawe City)

Abstract

The standard clause on Suzuya Mall parking tickets stating that all losses are beyond the responsibility of the management creates legal uncertainty and disadvantages consumers. This study aims to identify the form of legal protection that consumers should receive, describe the losses caused by such clauses, and analyze the responsibility of parking management in cases of lost items. The research uses an empirical juridical approach with a descriptive nature, based on interviews with relevant parties and library research, then analyzed qualitatively to explain the facts found in the field. The results show that consumer legal protection at Suzuya Mall has not been properly implemented due to the existence of standard clauses that contradict Article 18 of the Consumer Protection Law, which shifts full responsibility to consumers and creates legal uncertainty. The losses suffered by consumers include material losses, such as the loss of helmets and personal belongings, as well as immaterial losses in the form of insecurity and loss of trust, without any compensation. The implementation of parking management's responsibility remains weak because they only provide CCTV recordings without compensation, even though the parking relationship is classified as a custodial agreement that requires the management to safeguard entrusted items.