Legal Protection Of Consumers Using Electronic Money On Toll Roads (E-Toll) Is Reviewed From Law Number 8 Of 1999 Concerning Consumer Protection
Keywords:
Legal Protection, Consumer Protection, E-TollAbstract
UU 8 of 1999 concerning Consumer Protection will play a role in helping the public to obtain justice. However, problems that are also often found are the weak legal protection process for consumers, especially when using toll roads on an electronic payment basis Electronic money (E-Money). One of the functions of using e-money is currently used in toll road services (e-toll), so there is no need to queue which takes a lot of time, the payment process is fast and practical. Apart from these benefits, currently many frauds have emerged which tend to harm consumers and give rise to various legal problems. The increasingly complex problems regarding the use of e-money, therefore an e-money user should be protected legally with regulations. This study was carried out with the aim of observing and explaining legal protection for consumers using electronic money on toll roads and knowing and explaining the responsibilities of electronic money releases for consumers using electronic money. This type of research applies normative juridical legal research, namely efforts to obtain legal regulations in terms of legal principles. The results of the research explain that legal protection for consumers who use electronic money for toll road access is based on Law No. 8 of 1999 regarding efforts to provide consumer protection with preventive legal protection, namely the existence of various regulations from Bank Indonesia as well as through an agreement from the party issuing and holding the card, or by implementing repressive measures, namely the process of resolving disputes by means of court or alternative dispute handling options.
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Law Number 8 Year 1999 on Consumer Protection.
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