Application of Standard Clauses in Shipping Service Companies in terms of Law Number 8 of 1999 concerning Consumer Protection (Research Study of PT. Global Jet Express Lhokseumawe City)
DOI:
https://doi.org/10.29103/micolls.v2i.96Keywords:
Application, Standard Clause, Freight Forwarding ConsumerAbstract
This research is about the application of standard clauses in terms of delivery of goods, which triggers business actors to provide easy delivery services for the community. One of the companies engaged in the delivery of goods is PT. Global Jet Express Lhokseumawe City. The rights and obligations of business actors and consumers have been regulated in Law Number 8 of 1999 concerning Consumer Protection. Some of the problems that will be discussed in this thesis are the application of standard clauses that exist in PT. Global Jet Express Lhokseumawe City, a form of responsibility carried out by PT. Global Jet Express Lhokseumawe City in dealing with problems that arise due to negligence on the part of PT. Global Jet Express Lhokseumawe City and legal remedies that can be taken by consumers to get their rights in full with the aim of providing understanding to the public and increasing awareness of business actors. Legal remedies that can be taken by consumers who feel aggrieved by business actors can be resolved through courts or courts, namely through established institutions, business actors who are proven guilty can be subject to criminal sanctions.
References
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Janus Sidabalok, Consumer Protection Law in Indonesia, PT. Citra Aditya Bakti, Bandung, 2014.
Rizki Yanda Putra, Consumer of PT. Global Jet Express Lhokseumawe City, interview, 07 August 2022
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Wulandari, Consumer of PT. Global Jet Express Lhokseumawe City, Interview, 05 August 2022.
Muhammad Ridho, Delivery Courier PT. Global Jet Express Lhokseumawe City, Interview, 08 August 2022.
Hendro Purnomo, Head of PT. Global Jet Express Lhokseumawe City, Interview, 08 August 2022.
Tajuddin Noor, Lecturer at UISU Faculty of Law, Interview, 09 August 2022.
M. Syamsudin & Fera Aditias Ramadani, Consumer Legal Protection on the Application of Standard Clauses, Journal, Universitas Islam Indonesia Yogyakarta, 2018.
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